Our Valued Customers,
I hope this message finds you and your family in good health.
This is certainly unprecedented times.Truly we are all in this together. I am writing today to update you on how Industrial Ladder & Supply (ILS) is working through the Covid-19 pandemic.
Firstly, ILS is committed to the health and safety of our customers and associates. We continue to closely monitor the latest reports from the Centers for Disease Control and Prevention (CDC) and the federal, state and local governments to make informed decisions on how to operate safely.
Secondly, we recognize that many of our customers, particularly construction workers, are unable to work from home.
We are offering you our Full Support. Below are the steps we have implemented.
- STORE HOURS: We remain open Monday – Friday, 7 AM – 5 PM
- ORDERS are still being processed.
- Some of our vendors have experienced product shortages or delivery issues. We are working to mitigate those issues.
- We have implemented “SAFE” delivery practices. Our delivery drivers will no longer be asking for signed packing list. We will only take a picture of our load once we deliver it.
- All employees who interact with customers are practicing “Best Practice” hygiene.
- Our in-store staff has been adjusted to include only those essential to providing our “Classic Service”. Our installation service times are being affected, please contact your local branch to schedule or review any installation service.
- The staff at ILS continues to practice social distancing.
- STORE PICKUP
- We encourage you to help us take care of each other by placing order requests by phone.
- All customers can pick up their orders from our parking lot – just park and call and we will bring your order directly to you!
The current situation is changing every day. Please be assured that ILS is committed to providing the best products and service. We will communicate updates as needed.
Please take care of yourselves, co-workers and family.
Thank you for your continued support.
The Management and Staff at Industrial Ladder & Supply Co.